User Support

If you don’t see your question or issue addressed in the FAQs below, please contact us.

Break Pad audio tracks sometimes stop playing in the middle. Why?

Your device may be set to go to sleep after being dormant for a period of time. See your settings for an option to continue playing media such as audio even if this period of time is exceeded.

I selected the wrong location at startup. How do I switch locations?

You need to delete the app from your device and download it again, selecting the correct location at startup.

I have an event that I would like posted on the app. How do I make this happen?

You can contact us with your event information or if you have other questions about the app at a specific location.

How do I set the Relax On Tap track that is on the top-right of my app screens?

Tap on the green icon on the top of any screen. This will take you to the Break Pad where you can star the track that you would like to appear there (touch the star at the right of a track description box to select it as your Relax On Tap choice).

I can’t find the app in the App Store when I am on my iPad. Does it work on tablets?

Yes, you need to select “For iPhone” at the top of the App Store page and and the app will come up when you use the search field to find it. There should be a small arrow next to “For iPad” that brings down the “For iPhone” option when you tap it.

I tried sharing an event to my Facebook page, but got an error message. Any suggestions?

Be sure that you are logged in to your Facebook account before sharing notifications and events using the icon to the right of each message. Same is true for Twitter.

Can I contribute content to the Stressbusters app (I am not affiliated with any app location)?

Yes. First, read the Partner Opportunities page and then contact us if you think that your content matches the types of content we post. Please provide a brief description of your content.

How do we get this app customized for our workplace, campus and audiences?

Thanks for your interest and please read the App About page. You can then contact us to talk further about customizing and launching the app for your location and community.